Support is very important to us. Our sales team will be happy to advise you on our product portfolio during our opening hours.
For technical support, we generally offer basic support for hardware purchased from us. If you have any questions about the use and/or integration of our products, our team of specialists will be happy to help.
Please first check whether you have the latest technical documentation for the respective products before contacting our support team. You can find these either in the "Documents" tab of the respective product in our m2m store or on the websites of the respective manufacturers.
Our basic support usually includes basic technical questions about the purchased product. Support is only possible via e-mail. Please send a short message to: support@m2mgermany.de. Your direct e-mail to our support e-mail is the only way to ensure that your request is placed in our ticket system and can be processed.
If it goes beyond common product issues and hardware may need to be configured, adapted or changed in depth, our support is available on the basis of our following hourly rates and quotas.
We will be happy to provide you with a non-binding cost estimate based on your specifications or requirements and recommend the appropriate contingent. However, invoicing is always based on actual expenditure. Of course, you will receive a corresponding time sheet whenever we work for you.
If you would like to entrust us with the support of complete systems and facilities and/or agree on individual response times, we will be happy to conclude individually designed SLA agreements with you.
Whether consulting, support, workshop or contract development: We are happy to offer you our services on the basis of our individual hours. Invoicing is always based on actual time and effort. Of course, whenever we work for you, you will receive a corresponding time sheet.
Whether consulting, support, workshop or contract development: We offer our services on the basis of our following contingents. We will be happy to make a non-binding cost estimate for you based on your specifications and recommend the appropriate contingent. However, billing is always based on the actual effort involved. Of course, whenever we work for you, you will receive a corresponding time sheet.
The hands-on training is conducted by one of our trained technicians and can also be customized in consultation with you. The duration is at least one hour. It is designed to help you become familiar with the system environment and basic functions. It also gives you the opportunity to get tips and tricks that are especially valuable when starting a project.
Contact us!
