Support is very important to us. Our sales team is available during our business hours to provide advice on our product portfolio. You can reach us Monday through Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 4 p.m.
We generally offer basic technical support for hardware purchased from us. If you have any questions about the use and/or integration of our products, our team of specialists will be happy to assist you.
In case of support
Please first check whether you have the latest technical documentation for the respective products before contacting our support team. You can find these either in the "Documents" tab of the respective product in our m2m store or on the websites of the respective manufacturers.
Our basic support generally covers fundamental technical questions about the purchased product. Simply use our ticket system for this purpose.
Each request is assigned a unique ticket number, which you can use to track the status of your request online at any time. A valid e-mail address is required to open a ticket.
When it gets bigger
If your question goes beyond common product questions and requires hardware to be configured, customized, or modified in more detail, our support is available based on our hourly rates and quotas.
We will be happy to provide you with a non-binding cost estimate based on your specifications or requirements and recommend the appropriate package for you. However, billing is always based on actual expenditure. Naturally, you will receive a corresponding time sheet whenever we work for you.
If you would like to entrust us with the maintenance of complete systems and equipment and/or agree on individual response times, we will be happy to conclude a customized SLA agreement with you.
Order our services directly via our online store
Service single hour
Whether consulting, support, workshop or contract development: We are happy to offer you our services on the basis of our individual hours. Invoicing is always based on actual time and effort. Of course, whenever we work for you, you will receive a corresponding time sheet.
Service quotas
Whether consulting, support, workshop or contract development: We offer our services on the basis of our following contingents. We will be happy to make a non-binding cost estimate for you based on your specifications and recommend the appropriate contingent. However, billing is always based on the actual effort involved. Of course, whenever we work for you, you will receive a corresponding time sheet.
Introduction / product training
The hands-on training is conducted by one of our trained technicians and can also be customized in consultation with you. The duration is at least one hour. It is designed to help you become familiar with the system environment and basic functions. It also gives you the opportunity to get tips and tricks that are especially valuable when starting a project.
Any questions?
Contact us!
